NEW COLLECTION COMING SOON!!!

FAQS

Who created Solart?
Solart was founded in 2015 in Melbourne Australia by Leela Fernandez. 
Where is your company located? 
Solart is based in Melbourne Australia.
Are you on Instagram or Facebook?
Yes, follow us at @solart.gallery or at facebook.com/solart

Solart Wooden Jewellery

What materials do you use?
Solart pieces are made with wood - a sustainably sourced hoop pine from Australia.
The findings and chains are made from surgical stainless steel.
Rubber backs are used for the studs.
Are the colours painted on?
No. The artworks are originally painted and then scanned and UV printed onto the wood.
There is then a water-resistant coating on top for protection.
Have a look at a video of the painting here.
Where can I see your work in person?
Please visit the stockists page for retailers near you.
Also sign up for our newsletter to get on our VIP list for secret sales, upcoming releases and freebies.
Can I sell your work in my store?
Please go to our for wholesale enquiries page and fill out the form. 
We'd love to see if we are a match.
Will the colours fade?
Solart uses UV resistent dyes to prevent fading.
Wearing your wood jewellery in the sun is fine (and encouraged!) however to protect the wood.
Do not store your jewellery in direct sunlight for extended periods of time (ie. in a sunny spot).

Can I get my wood jewellery wet?
Solart pieces are sealed with a water-resistent coating to help seal and protect the painting and the work.
Swimming, showering or otherwise submerging your jewellery in water is not recommended.
Can I return something after purchasing if it's not right?
Yes. Refunds are possible for 7 days after your purchase. 
All returns require pre-authorization via email and must be in original, unworn condition and properly packaged

Hand painted Birth Chart

What is The Solart Personalised Birth Chart?
The Solart Personalised Birth Chart is a unique artwork commissioned by you for yourself or a loved one. It uses your astrological birth chart which has been graphically designed and then painted over.
What materials are used for the Personalised Birth Chart?
The Birth Charts are designed and printed onto 180gsm Archers high quality acid free archival watercolour paper. Then they are painted over with beautiful inks and Japanese brushes.
What if I don't know my exact time of birth?
If you don't know your exact time of birth we can still create a Birth Chart painting for you. Please enter 12:00pm into the time field. Your Ascendant will not be exact, but all of the other planets will be in the same placement.
What size is the artwork of the Personalised Birth Chart?
The size is 29.7 x 42 centimetres (11.69 x 16.53 inches).
Is a frame included with the Personalised Birth Chart?
No, sorry. But you can purchase 29.7 x 42 cm frames on your local IKEA.
How long does the Personalised Birth Chart take to create?
The artwork takes approximately 1 week to create. 
How long does the delivery take for the Personalised Birth Chart?
The delivery time varies depending on what country you are posting to.
Australia: 3-8 business days.
Rest of the World: 10-14 business days.
If I would like to make a complaint, how do I do that?
All complaints (damaged or defective artwork) should be made within one week from the received delivery. Complaints should be sent to info@solart.gallery
Can I know what my artwork will look like and what colours will be in it?
Each Birth Chart mapping is uniquely different. The artwork will always be designed in a mandala (circular design). The colours used are dependent on which zodiac sign the planets are placed. Colour information is available on the about page of the website.
Can I return my Personalised Birth Chart poster?
Because each Solart Personalised Birth Chart is individually made for you, we unfortunately can’t accept returns or offer refunds unless your artwork has arrived damaged.
I've made a mistake in my order information, can I change it?
If you make a mistake with your order information you can change it within 8 hours after you have placed your order. Please E-mail your changes to info@solart.gallery or you can reply to the order confirmation you received.
I have more questions, how do I contact you?
E-mail us at info@solart.gallery
Can the Personalised Birth Chart be returned?
In the event your artwork is damaged when received, please let us know immediately!
Contact us with a photograph and description of the damage and we’ll be happy to offer a refund or replacement.
Returned items must be accompanied by a return authorization, this must be received by solart prior to refund.
Shipping fees are not eligible for refunds, sorry.