FAQS

Who created Solart?
Solart was founded in 2015 in Melbourne Australia by Leela Fernandez. The technique and style has been created uniquely for the Personalised Birth Charts.
Where is your company located? 
Solart is based in Melbourne Australia.
Are you on Instagram or Facebook?
Yes, follow us at @solartsacred or at facebook.com/solart
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What is The Solart Personalised Birth Chart?
The Solart Personalised Birth Chart is a unique artwork commissioned by you for yourself or a loved one. It uses your astrological birth chart which has been graphically designed and then painted over.
What materials are used for the Personalised Birth Chart?
The Birth Charts are designed and printed onto 180gsm Archers high quality acid free archival watercolour paper. Then they are painted over with beautiful inks and Japanse brushes.
What if I don't know my exact time of birth?
If you don't know your exact time of birth we can still create a Birth Chart painting for you. Please enter 12:00pm into the time field. Your Ascendant will not be exact, but all of the other planets will be in the same placement.
What size is the artwork of the Personalised Birth Chart?
The size is 29.7 x 42 centimetres (11.69 x 16.53 inches).
Is a frame included with the Personalised Birth Chart?
No, sorry. But you can purchase 29.7 x 42 cm frames on your local IKEA.
How long does the Personalised Birth Chart take to create?
The artwork takes approximately 1 week to create. 
How long does the delivery take for the Personalised Birth Chart?
The delivery time varies depending on what country you are posting to.
Australia: 3-8 business days.
Rest of the World: 10-14 business days.
If I would like to make a complaint, how do I do that?
All complaints (damaged or defective artwork) should be made within one week from the received delivery. Complaints should be sent to info@solart.gallery
Can I know what my artwork will look like and what colours will be in it?
Each Birth Chart mapping is uniquely different. The artwork will always be designed in a mandala (circular design). The colours used are dependent on which zodiac sign the planets are placed. Colour information is available on the about page of the website.
Can I return my Personalised Birth Chart poster?
Because each Solart Personalised Birth Chart is individually made for you, we unfortunately can’t accept returns or offer refunds unless your artwork has arrived damaged.
I've made a mistake in my order information, can I change it?
If you make a mistake with your order information you can change it within 8 hours after you have placed your order. Please E-mail your changes to info@solart.gallery or you can reply to the order confirmation you received.
I have more questions, how do I contact you?
E-mail us at info@solart.gallery
Can the Personalised Birth Chart be returned?
In the event your artwork is damaged when received, please let us know immediately!
Contact us with a photograph and description of the damage and we’ll be happy to offer a refund or replacement.
Returned items must be accompanied by a return authorization, this must be received by solart prior to refund.
Shipping fees are not eligible for refunds, sorry.